How scripted are the conversations?
At most chat agencies, the conversations are designed to follow a pattern and a formula. Most conversations look the same and the chat agents do a lot of copy-paste with relatively little knowledge of the practice. That’s why most practices’ online chat feels like you are speaking with robots.
At HearingChats, we understand that your practice is unique in its brand representation. Because each practice is unique and each conversation is unique, we pay special attention to our unique scripted responses. We customize each message to your patients so that we can have an organic conversation using the robust practice profile we create before launching on your site. In other words, your patients will feel like they are talking with a staff member at your office, not a robot.